Shipping & Delivery
Shipping is FREE on all orders to customers within the contiguous United States.
Currently, we do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, Canada, APO, or FPO addresses and international.
We don't want to mess around with extra charges. We like things to be simple and easy.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order, we automatically check with the manufacturer to confirm that your order is in stock and available for immediate shipment.
If your item is on back-order or unavailable, we will void the pre-authorisation and reach out to you via e-mail within 1 business day to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within five business days) we will process the charges and get to work preparing your order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within three business days from the date of your order.
Depending on the dimensions and weights of the product(s), your order may ship with FedEx/UPS or a freight carrier. Our shipping specialists will choose the quickest and most reliable method to ship your order.
We will send you a shipping confirmation and tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at email@example.com.
Estimated delivery times of individual product(s) are provided on the product page. Typically it takes 3-7 days for shipping. If your order is delivered by a freight carrier. In that case, the service provider may contact you directly to arrange the delivery time.
Nevertheless, due to the current supply chain issue, please accept our apology if it takes extra time for your shipment.
All shipping is curbside delivery by default (unless specified on the product page). Signatures are required for all the delivery.
Please note that indoor deliveries, assembly services, and packaging removal are not included in the Curbside Delivery.
If necessary, please arrange for a family member or friend to move the item(s) from the curbside to your house.
We also provide White-Glove Delivery Service on request. If you are interested in the service, please e-mail us at firstname.lastname@example.org for a quote.
Friendly Reminder: Please make your best effort to ensure the shipping information is accurate during checkout (such as suite/apartment number, phone number, etc.). In case of unsuccessful delivery during to a mistake in the shipping information, your shipment will return to us. You may not be eligible for a full refund (i.e., actual shipping and return shipping charges with restocking fee will apply).
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make a note on the delivery ticket when signing for the delivery or do not agree to accept the delivery.
If you do accept delivery, you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged, please send photos to email@example.com. Our shipping specialist will work from there and assist you.
Please refer to the Returns page for details.